Our Customer Pledge
“We aspire to be recognised as the most customer focused of Certification Bodies. Meeting this primary objective means really understanding our clients’ needs, so we can deliver a range of high quality services that provide lasting value now and into the future.
My team and I are committed to our clients in their endeavours to achieve outstanding results through the application of recognised standards and management best practice.
Whatever the assignment, we believe in working with our clients as true partners. Our corporate maxim ‘without fear or favour’ typifies our ethical approach to such relationships; we will never allow the fear of consequences or the promise of favour to influence our professional judgement.”
Our 5 promises to you
1. Professional and friendly communication
- Our award winning Team are dedicated to providing you with clear, concise information on your certification needs
- No annoying redirections; by calling our freephone number, you will have direct access to a member of our Customer Support Team
- Our Customer Support Team will return your call within one working day
2. Clear and relevant information
- We have designed our website to provide you with the information you need, in a format that is easy to access
- We make ongoing investments in our most important resource - our award-winning team - as a result, you can be confident that the information relayed to you will be useful and relevant
- We will do our best to avoid jargon and to explain the requirements of each standard in lay terms to make them relevant to your business
3. A fair and transparent price
- You will receive a competitive quotation with no hidden extras or surprises
- To assist with your cash-flow, we break our fees down into 3 interest-free payments
- To ensure best value, we make a Price Match Promise; if you can find a cheaper like-for-like quote within 14-days, we’ll match it!
4. Dedicated support throughout the implementation process
- Our 6-step certification process simplifies the pathway to certification within a timeframe that suits you
- Your dedicated Account Manager will be your principal contact throughout the certification process and beyond
- Free, unlimited email and telephone access will be made available to you from your dedicated Lead Assessor
5. Ongoing support – we won’t leave you in the dark!
- Once certification is achieved, you will receive regular contact from your Account Manager to ensure that your support needs are met
- Call our freephone number and our team will be happy to help you with any technical questions you may have; we’re here from 9am – 5:30pm Monday to Friday
- If you opt-in, you will receive a monthly e-Bulletin - a digest of relevant business news to support your organisation
We will measure our performance in fulfilling our promises through regular client surveys and by monitoring the feedback we receive from you. The results of which will be published on our website.
If you think we have fallen short of our goals, we want to know about it. Please contact us via firstname.lastname@example.org so we can put things right.