The Commonality between Different ISO Standards
There are certain points or standards that are common in different ISO standards. The common points make it easier for both the organization and the certifying company to establish several of the standards. There are many ISO Certification Training courses that address theses commonalities between ISO 9001, ISO 14001, ISO 20000, ISO 22301, etc.
Some similar management elements which can be a part of an overall integrated management system are setting up of regulations that define the policies and objective of any system. This may include measuring the impact of establishing ISO standards on the objectives. One of the similar aspects also include the in defining the role of individuals as well as management in any organization. Awareness in staff about the standards is also important and is a common factor. This also includes establishing guidelines and KPIs for employees who come under the scope of certain ISO standards. Documentation as per the standard is also a common factor.
Audit can go as far as to detect any conflicts in the system and to make sure that the standards are implemented in a way that does not cross the limitations of one and another.
These common traits are helpful to know so that deep level of integration of different ISO standards can be possible within an organization.
Information Security Management System and Service Management System
ISMS and SMS go hand in hand and there are certain aspects which are specific to ISO 27001 and ISO 20000 standards. These may include change management process, capacity management process, supplier management and service level management process, incident and service request management and problem management process, service continuity and availability management process. ISO 20000 covers the underlying aspects more comprehensively and therefore should be treated as a reference. However for the security management ISO 27001 should be taken as reference since there are some key controls which are absent in ISO 20000. These are mostly related to information security and risk management.
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