Case Study: Comms365
Comms365 is a niche Internet Service Provider. With interconnects into the main mobile operators, they enable companies to deploy machine2machine (M2M) services, remote monitoring, rapid deployment internet access and high bandwidth Bonded 3G.
Achieving ISO 9001 certification in early 2010, here Mike Van Bunnens, Managing Director, shares his thoughts on the ongoing experience with the standard and the British Assessment Bureau.
As Managing Director of Comms365, Mike Van Bunnens sees his responsibility as ensuring the business provides cutting edge support to its many and varied customers. Managing and promoting ISO 9001 both internally and externally supports this vision.
“Implementing ISO 9001 within our business demonstrates our clear commitment to providing a quality service environment and infrastructure. We believe in offering a service level that leaves customers with no doubt that they have made the right choice to work with us.”
Many fear that ISO 9001 will swamp a business with unnecessary bureaucracy. In fact, the quality standard is intended to create efficiency, making it easier for people to do their jobs, with the resulting benefit of improved customer service. Mike tells us of his experience of working with the British Assessment Bureau (BAB);
“From the start, BAB offered us valuable advice and guidance on the key deliverables. They took the time to fully understand our business in order to offer tailored support towards achievement of the quality mark.”
The initial ‘Stage 1’ visit that BAB carries out helps to identify what gaps there are in meeting the requirements of ISO 9001. A report sets out exactly what needs to be in place so you can be best prepared for your formal audit for certification.
“The process was clear and the advice offered gave us the confidence in our own processes. This meant that the overall implementation process ran smoothly leading to us achieving certification first time.”
Once you feel ready, your auditor will then recommend they come in for your formal ‘Stage 2’ audit. Mike recalled the experience;
“Each audit we have had has been professionally handled, and where specific advice has been given, we have taken this and made moves to improve our processes if we felt they would benefit the overall way we work. The feedback given is always concise and well thought out.”
BAB is committed to our clients in their endeavours to achieve outstanding results through the application of recognised standards and management best practice. Here, Mike tells us what achieving and maintaining ISO 9001 means for his business;
“The highlight for us has to be hearing that we had passed year one, but we have benefited repeatedly year on year from having the certification – not only from winning new customers but also retaining existing customers.”
The final word
“All staff at the BAB are helpful, friendly, informed and professional and we have recommended on a number of occasions the services offered. We look forward to exploring the potential to go for ISO 27001 later in the year.”
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