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Case Studies


Case Study: Sight for Surrey

ISO 9001   Sight for Surrey is the largest charitable organisation in Surrey working with people who have or who are experiencing the effects of sight loss or combined sight and hearing loss. The charity has provided support to vision impaired people since 1922. In this case study, we talk to Sight for Surrey about…

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Case Study: EntrustIT

Established in 2006, entrustIT provide their growing customer base a range of cloud computing services, primarily hosted desktop and email, together with full IT support. Already a trusted supplier with authorised Microsoft Silver Partner and Citrix Cloud Services Partner status, the company added ISO 9001 and ISO 27001 certification to their list of credentials during…

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Case Study: Hatton Textiles

ISO 9001 Since 1984, Hatton Textiles have been designing and sourcing manufacturing solutions for bespoke branded promotional clothing and textiles. From towels for world-famous sports brands, to pants for Coca-Cola, the company can provide a solution for any given scenario. Hatton Textiles’ expertise has been recognised by the British Promotional Merchandising Association (BPMA), who have…

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Case Study: Airport Transfer Cars

ISO 9001 24/7 Airport Transfer was created through a desire to provide a quality service beyond what the existing private taxi hire market was offering. In a short few years, the company has grown to become a real success story, managing 50 drivers covering the Greater London area. The company’s commitment to service began with…

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Case Study: Gemini Adhesives

Gemini Adhesives manufacture the most technically advanced range of adhesives and flexible extrusions that can be found across the globe. With contracts including schools, hospitals and new builds, Gemini strives to be as environmentally friendly as possible without compromising on quality. Gemini was certified to both the quality management standard, ISO 9001, and the environmental…

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Case Study: Platinum Projects Europe

With collectively over 70 years experience in the construction industry, the team at Platinum Projects Europe (PPE) are trusted to build and refurbish the likes of Morrisons’ retail stores, to multi-million pound apartments in London. More recently, the company has expanded to include an arm focused on civil engineering, whilst another solely concentrates on new…

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Case Study: All Seasons Hire

With distribution and engineering centres located in the UK and Ireland, All Seasons Hire provides both temporary and permanent solutions for businesses with cooling and heating needs. Clients range from large national facilities management providers, M&E and HVAC contractors, retailers, hospitals, event organisers, technology companies and more. Disaster recovery for any HVAC demand is also…

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Case Study: Oceans HQ

ISO 27001 Oceans HQ are a Devon based IT firm who specialise in the design and development of software products. With solutions targeted at the international shipping, retail and events industries, the company has grown steadily thanks to their honest approach, customised solutions and commitment to best practice. As demonstration of this commitment, Oceans HQ…

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Case Study: The Tax Guys

The Tax Guys are a team of Chartered Tax Advisers and Chartered Certified Accountants. With their client base predominantly privately owned SMEs, the company’s aim is simple: to make doing business less taxing. They deliver on their ambition too; their Client Satisfaction Survey showing they were rated as ‘Very Good or Excellent’ when it came…

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Case Study: McGowan Outdoor Access

Based in Scotland, McGowan Outdoor Access was founded in 2010 in response to the bad reputation the access construction industry had earned due to the lack of care whilst working in some of Scotland’s most treasured landscapes. Director Ross McGowan wanted to show that responsible construction of bridges, tracks, footpaths and walls was both important…

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Case Study: Aura Q

AuraQ, with their team of highly skilled system architects, developers and analysts, help organisations optimise their business performance with a range of bespoke software solutions and systems integration experience. Having already proven their skills and technical expertise to establish themselves as leaders in their field, AuraQ took the step to demonstrate their commitment to delivering…

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Case Study: Base Interiors

ISO 9001 Base Interiors provide services in the commercial interiors sector to both public and private sector clients.  The London based company specialise in high quality office design, refurbishment and fit out services, to clients including AECOM and Liberty Global. After being asked about ISO 9001 by a client, the company decided to implement the…

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Case Study: Fastco

ISO 9001 Fastco was established in 2000 and the company quickly made a name for itself providing a range of supply fasteners, fixings, hand and power tools, both to the trade and public. Beginning as a trade counter in Crewe, the company has also launched an ecommerce website in order to broaden their customer base….

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Case Study: Nuneaton and Bedworth Leisure Trust

ISO 14001 Nuneaton and Bedworth Leisure Trust operate sports and leisure facilities on behalf of Nuneaton and Bedworth Borough Council. Responsible for six separate sites across the borough, the team at the Trust are committed to providing high quality leisure opportunities in partnership with the community. After taking the decision to invest in the implementation…

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Case Study: Clearwater Fire Services

ISO 9001 Clearwater Fire Solutions specialises in bespoke services to address commonly encountered problems within deluge fire protection systems and associated infrastructure. Based in Aberdeen, the company consists of a team of engineers, field technicians and highly competent in-house staff to deliver solutions both on and offshore. With compliance at the heart of what the…

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Case Study: Age UK Wigan Borough

ISO 9001 Age UK Wigan Borough aims to improve the lives of older people in the borough of Wigan, through the provision of high quality services. Services are designed to promote the health, well-being and social inclusion of older people and to enable them to remain as independent as possible. Age UK Wigan Borough also…

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Case Study: Communicate Better

ISO 9001 North West based Communicate Better is a provider of business communications solutions, covering telephone systems, mobiles and telematics. Formed in 1993, the company has thrived by offering a one-stop shop service to businesses ranging from sole traders to European PLCs. After being asked about ISO 9001 by a client, the company decided to…

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Case Study: North Tyneside VODA

ISO 9001 North Tyneside Voluntary Organisations Development Agency (VODA) is a registered charity providing advice, training, information and support to volunteers, voluntary and community groups working in North Tyneside. VODA’s role is to support, inform and represent volunteers and the voluntary and community sector in North Tyneside, and helps to encourage and develop networks and…

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Case Study: Comms365

ISO 9001 Comms365 is a niche Internet Service Provider.  With interconnects into the main mobile operators, they enable companies to deploy machine2machine (M2M) services, remote monitoring, rapid deployment internet access and high bandwidth Bonded 3G. Achieving ISO 9001 certification in early 2010, here Mike Van Bunnens, Managing Director, shares his thoughts on the ongoing experience…

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Case Study: Calder Security

ISO 9001 Calder Security provides a range of security services to commercial and domestic markets across the Yorkshire region, from intruder alarms, to CCTV systems, to 24 Hour monitoring. Having recently achieved certification, Calder Security have shared their experience of implementing the ISO 9001 standard with the British Assessment Bureau (BAB). The challenge Calder Security…

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Case Study: Courier Post

ISO 9001 Courier Post is an established, experienced Same Day Courier service, which meets their customer’s needs effectively, efficiently and with high professional standards. Their company has been built on strong values, placing great importance on ensuring that their standard of customer service is second to none, unrivalled in the industry and proven time after…

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Case Study: AR Valve Resources

ISO 9001 AR Valve Resources represent a number of leading International Valve and Control manufactures here in the UK, additionally supplying complete valve packages to a wide range of industries from the oil and gas sectors, to the mining industry, water utility companies, and a range of other general process companies. With ISO 9001 well…

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Case Study: IT Talent Solutions

ISO 9001 IT Talent Solutions are a specialist IT Recruitment Consultancy, offering tailored solutions to meet the needs of clients for both permanent and contract requirements. Having experienced strong growth, they currently have offices located in Central London and in the heart of the Thames Valley. Their service is built on the awareness that the…

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Case Study: Chartered Institute of Environmental Health

ISO 9001 The Chartered Institute of Environmental Health (CIEH) is the professional body for all Environmental Health Practitioners. It is a registered charity that also operates a trading subsidiary. They provide information, evidence and policy advice to local and national government and environmental and public health practitioners in the public and private sectors. As an…

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Case Study: Xerox

ISO 27001 Xerox is the world’s leading global enterprise for business process and document management. They provide the industry’s broadest portfolio of document technology, services and software, and the most diverse array of business process and IT outsourcing support. Graham Hill, Operations Manager for an off-site print centre at Xerox Global Document Outsourcing (GDO), was…

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Case Study: ADA Networks

ISO 14001 ADA Networks Ltd, formed in 1994, is a specialist provider of voice, video and data communications solutions. Their clients include SMEs, Global Enterprises, NHS, and Local Government. ADA Networks has held ISO 9001 certification with the British Assessment Bureau (BAB) since 2007, and have also demonstrated their commitment to improving their environmental performance…

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Case Study: Omega Lettings

ISO 9001 Omega Lettings was founded in 1998 as a family business. From small beginnings, they have become one of the leading private sector providers of residential lettings and management services, as well as social housing services to local authorities. Omega Lettings has held ISO 9001 certification with the British Assessment Bureau (BAB) since September…

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Case Study: Football Association of Wales

ISO 9001 The Football Association of Wales (FAW) is the third oldest association in the world, having governed football in Wales continually since 1876. The FAW is a member of FIFA and UEFA, and is one of the five associations that make up the International Football Association Board, the guardians of the “Laws of the…

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Case Study: Nicoll Curtin Technology

Nicoll Curtin Technology is a City based IT Recruitment Consultancy. Working predominantly for the banking industry, the company places contract and permanent technology professionals in the UK, Europe, North America and Asia Pacific. They also cover Commerce and Industry and the Public Sector. Why ISO certification? Nicoll Curtin Technology is currently enjoying a period of…

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Case Study: Three Rivers District Council

ISO 14001 Three Rivers District Council (TRDC) has its main office in the town of Rickmansworth and provides services to 83,000 residents. During 2010, TRDC implemented an Environmental Management System (EMS) and successfully achieved certification to the internationally recognised standard ISO 14001. Peter Kerr, Sustainability Projects Manager, and his team have put together the following…

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Case Study: Architecture plb

ISO 9001 Architecture plb are a Winchester and London based practice with an extensive portfolio of major projects in the housing, educational and private sectors. Their aim is “to create buildings full of light and space, variety and delight”. architecture plb were voted a top five UK architect in the 2010 Building Good Employer Guide,…

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Case Study: Parker Cars

ISO 9001 Parker Cars Limited is a London based Private Hire Company that operates a fleet of over 300 vehicles servicing both the private and public sectors. They were first certified to the Quality Management Standard ISO 9001 with the British Assessment Bureau (BAB) in 2006, demonstrating their enthusiasm for continual improvement and dedication to…

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Case Study: Cinderella Cleaning

ISO 9001 Cinderella Cleaning is a Sheffield-based contract cleaning and ground maintenance provider, used by universities, local councils, the NHS, property management companies and private businesses. Achieving ISO 9001 certification in early 2007, here Cinderella Cleaning share their thoughts on the ongoing experience with the standard and the British Assessment Bureau (BAB). The challenge Since…

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Case Study: Clicks Digital Solutions

ISO 14001 Clicks Digital Solutions is the leading market provider of bespoke digital print solutions, large format display and presentation services. With over 20 year’s experience, they provide dynamic and creatively printed images for major retail brands and blue chip companies where speed and efficiency is mission critical. Clicks Digital Solutions made the decision to…

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Case Study: Apex Contractors

OHSAS 18001 Apex is a construction and development company operating in the private, public and insurance sectors, as well as developing residential and mixed schemes. Apex specialise in fit out refurbishment and maintenance and have twice featured in the Sunday Times Fast Track 100. In a bid to reduce the environmental impact of its activities…

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